How Eve answers
Eve's voice, scope, and rules. Most of this you can leave at the defaults.
* required
Most customers leave this as Eve. Pick something that fits your business voice.
What kind of services? Where? Who do you serve? Eve uses this to answer caller questions intelligently.
300 chars remaining
You can use {business_name} and {agent_name} as variables.
Things Eve should never do
12 baseline rules apply automatically — Eve will never do these regardless of business. Pick additional ones for your industry.
Always on
Other rules to consider
Anything else?
Add up to 5 of your own rules. Be specific — Eve will refuse anything you list.
Things Eve should redirect callers about
If callers commonly mention something Eve shouldn't handle (like insurance claims or emergency repairs), tell Eve where to send them.
(Optional — most customers leave this empty.)